Terms and Conditions
- Ordering Guidelines
- Payment Methods
- Order Processing Time
- Order Cancelations
- International Orders
- Return Policy
- Conditions of Return
- How to Return Your Purchase:
- Conditions of Use
- Limitations of Liability
- User Agreement
- Use of Site
- Typographical Errors
- Participation Disclaimer
- Intellectual Property
- Warranty Disclaimer
- Third-Party Links
- Governing Law & Litigation
We update our website on a daily basis. Our price commitment is limited to the date on which the order was placed.
At all times, prices are effective on the date of your order only. Discounts or coupons that were not valid on the date of your order, cannot be applied.
Please ensure that all orders are accurate prior to finalizing and submitting them online.
All orders must be checked immediately upon receipt so that any discrepancies may be addressed. In the event of an error, a photograph of the product with its label and lot number clearly showing should be immediately sent to [email protected] with your Order number.
All payments will be taken before an order is processed, packed and shipped.
We accept Visa, MasterCard and Maestro.
Order Processing Time
Orders are usually processed within one business day of submission. Orders placed on the weekend may be processed before regular office hours on the Monday morning.
If you wish to cancel your order for any reason, please contact us at [email protected] as soon as possible. As a vast majority of in-stock items ship within 24 hours, it is imperative that you contact us so we may attempt to cancel your order before it is processed and/or shipped.
All orders cancelled after they have been shipped will be charged a 20% restocking fee, or a minimum of €10, whichever is greater.
Customers are responsible for verifying and paying any local customs, taxes or duties levied by the country designated in your shipping address. Order total does not include any country-specific or local fees.
The arrival times are approximate due to each country’s different customs regulations. As well, we sugguest that customers contact their local customs authorities to verify all VAT, taxes and customs duties that may be applicable in their country.
The orders can be shipped worldwide.
SeaCare takes no responsibility for any losses, damages or delays that may occur. Similarly, we must be notified should additional insurance be required. Without notification we ship products without insurance.
We currently do not require orders to be signed when delivered.
Alternative shipping methods are available on request; however, we take no responsibility for shipping that is arranged by our customers. This includes the following:
• Customers using their own shipping account
• Customers using their own courier
• Customers arranging for a third party to facilitate shipping.
SeaCare will not be held responsible for refunding the cost of freight for Expedited or Express shipments or on any orders that are delayed for reasons outside of our control.
We have a 100% Customer Satisfaction Policy. Any item can be returned within two weeks of receipt of shipment for a refund on the cost of goods (less shipping charges and applicable restock fee), if returned intact. Similarly, all returns must be received by us within 15 business days to qualify for a refund.
All subjective returns (where there has been no mistake on the part of SeaCare) will be assessed a 20% restocking fee, or a minimum of €10, whichever is greater.
If an error has been made by us on a written order, we will gladly pay for re-shipment. All errors arising from miscommunication on verbal orders will be the sole responsibility of the customer and they will be accountable for return shipment. Please submit orders in writing whenever possible.
All product returns require an authorization number. This R.A number must be clearly marked on the outside of the box. Boxes without this number may be refused at the cost of the shipper.
All returns are to be sent to our European Office for assessment. The statement ‘Goods Returning to SeaCare’ must be stated on all packages. All returns must be shipped by ground Postal Service If returned by any other shipping method, customers will be responsible for any surplus charges.
All subjective returns must be returned in original condition. Any product that has been used will not be accepted for return, refund or credit. Partially used products will not be credited. There is no refund on return shipment. If we do not receive the merchandise or if it is damaged, we will not issue a refund or credit.
Products that are returned due to quality issues will be refunded or credited ONLY after a quality control inspection is carried out on the returned item(s) as per our ISO 9001:2008 specifications. Any item that has been used, mixed, diluted or altered in any manner whatsoever will not be accepted for return, refund or credit. Similarly the cost of the return freight will only be refunded if the quality of the returned item(s) was deemed defective by our Quality Control Department.
Refunds or credits for any reason can take up to 10 business days to process. From the date you receive our credit memo by email, refunds may take up to 10 business days for your financial institution to process before appearing on your statement.
Conditions of Return
Before returning your item(s) be sure that you are eligible for a refund or exchange based on our conditions of return:
• The return must be authorized in writing by a member of SeaCare’s Customer Service Department.
• Merchandise that has been altered in any way may not be returned.
• Shipping, customs, VAT and handling fees are non-refundable (where there has been no mistake on the part of SeaCare)
• SeaCare cannot provide prepaid shipping labels of any type. In the rare event that an error was made on our end we may reimburse up to €10 EUR (European orders) or € 30 EUR (International orders) in the form of a partial refund or PayPal payment.
How to Return Your Purchase:
• Contact our Customer Service or email us at [email protected] before you ship back your purchase in order to ensure that you are in accordance with our return policy and are eligible for a refund or product exchange. Our customer service will provide you with a Return Authorization Number (RAN) which you can insert on a memo and place outside the package.If you choose to email us, please specify the number of your order and the reasons you wish to return or exchange your purchase. Packages without an authorized RAN will be refused delivery and returned to sender.
• Be sure that you do not specify the package’s content on the outside of the package.
• Please state your return address and order ID on the outside of the package as well as on a slip of paper which you may add to the package’s contents explaining the reason for the return.
• We encourage our customer to insure their shipment as the site is not responsible for merchandise that has been damaged, lost or stolen during its shipping process.
• SeaCare is not responsible for any custom fees for items arriving from international locations.
• Following your package’s arrival your items will be surveyed by our Quality Control Department whose job it is to verify the items’ condition and authenticity. Please be aware that items that have been altered in any way will not be eligible for exchange or refund.
• Items eligible for return will be issued a complete credit refund or compensated with online store credit within 7 business days of the arrival of your returned item. If refunds occur after the credit card used for the order has expired or the period our system allows refunds by credit card has ended, the money will be refunded through paypal or store credit.
Conditions of Use
PLEASE READ THE FOLLOWING AGREEMENT CAREFULLY BEFORE PURCHASING ANY PRODUCT FROM SeaCare BY USING THIS WEBSITE, YOU AGREE TO THESE CONDITIONS.
Limitations of Liability
The information available on this website is provided on an “AS IS” basis by SeaCare and the website www.seacare.com will be referred to as the “website”. Advice, statements or opinions should not be relied upon when making important personal, medical, legal or financial decisions; nor do we accept any liability connected with the use of the information contained in this website. You should consult a professional to obtain specific advice appropriate to your circumstances. By using this website, you accept ALL terms of this User Agreement and understand that your use of this website is at your sole risk. This User Agreement and any disputes or claims related in any way to your use of the website shall be governed by, and construed and enforced in accordance with, the laws of the Province of Ontario as well as Canadian Federal Law.
Customers should purchase products from SeaCare with a clear understanding that they are not intended and should not be used as a substitute to diagnose, treat, cure or prevent any illness or disease. The information provided is obtained from current and reliable sources but makes no representation as to its comprehensiveness or accuracy. Product information, and descriptions presented are for educational purposes only. It does not cover all possible uses, precautions, side effects and interactions. This information should not be used as a substitute for medical counseling with a health care professional. Under no circumstance should these products be likened to drug products prescribed for the treatment of specific ailments.
Proposition 65 for California Residents: It is the sole responsibility of the Customer to refer to the updated list of items listed on Proposition 65 and refrain from purchasing those items or products containing those items from SeaCare shall not be held responsible for your failure to do so and under no circumstances shall be held liable for any subsequent damages, injury, loss or resultant legal actions, claims or litigation arising thereof.
In no event shall SeaCare be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of this website or from any information, services or products obtained through this website, even if SeaCare has been advised of the possibility of such damages.
If you are dissatisfied with the website, or do not agree with the terms and conditions of this Agreement, your choice is that you do not use this website.
Use of Site
Harassment in any manner or form, or the use of abusive or obscene language on the website, including via e-mail, social media or public comments is strictly forbidden. Impersonation of others, including a SeaCare or other licensed employee, host, or representative, as well as other members or visitors on the website is strictly prohibited. You may not upload, distribute or otherwise publish through the website any content which is: abusive, defamatory, invasive of privacy or publicity rights, obscene, threatening or otherwise objectionable, that may constitute or encourage a criminal offense, violate the rights of any party, or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the website or use the website to solicit others to join or become members of any other commercial online service or other organization.
If you provide information to the website, you agree to provide accurate, current and complete information about yourself. You also agree to maintain and update such information as appropriate. If you use SeaCare service, you are responsible for maintaining the confidentiality of your account and password and restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
In the event that a SeaCare product is mistakenly listed at an incorrect price or description, we reserve the right to refuse or cancel any orders placed for the product listed at the incorrect price. SeaCare reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, SeaCare shall issue a refund to your credit card account in the amount of the incorrect price.
The Customer assumes responsibility for any missed discounts, for any reason, due to price changes that may occur irrespective of the time duration.
SeaCare shall not be liable for any technical inaccuracies, typographical errors or graphical distortions of the products listed and technical and regulatory documents posted. Changes are periodically added to the information herein; these changes will be incorporated in new editions of the website. SeaCare may make improvements and/or changes in the information, graphic(s), products(s) and / or program(s) described or displayed on this website at any time.
SeaCare may not and cannot review all communications and materials posted to or created by users accessing the website, and are not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the website, SeaCare is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the website. However, SeaCare reserves the right to block or remove communications or materials that it determines to be:
• Abusive, defamatory or obscene
• Fraudulent, deceptive or misleading
• In violation of a copyright, trademark or other intellectual property right of another or
• Offensive or otherwise unacceptable to SeaCare in its sole discretion.
In addition, you represent and warrant that you own or otherwise control all the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify SeaCare for all claims resulting from content you supply. Please note, users giving product or business opportunity testimonials on this website reflect the actual experience of each individual, are anecdotal only, and may be atypical.
The content included on this website, including but not limited to text, graphics, logos or code is copyrighted as a collective work under the United States, Canadian and international copyright laws, and is the property of SeaCare and other third party services. The compilation of all content made available on the website is protected by Copyright 2016, SeaCare unless otherwise specified. All rights reserved.
All trademarks, service marks, trade names and logos used on the site are the trademarks or registered trademarks of SeaCare and its affiliates. All other trademarks not owned by SeaCare or its affiliates that appear in any SeaCare service are the property of their respective owners, who may or may not be affiliated with or connected to SeaCare You agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the site, in whole or in part, unless authorized, to do so.
Permission is hereby granted to electronically copy and print hard copy portions of this website for the sole purpose of placing an order or purchasing products with SeaCare You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the website solely for your own non-commercial use, or to place an order or purchase products with SeaCare
Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by SeaCare You further agree not to change or delete any proprietary notices from materials downloaded from the website.
SeaCare provides the information, materials and products listed on this website “AS IS” and without any representations or warranties of any kind. All warranties whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement of property rights, and quality of any products described on site are hereby disclaimed to the fullest extent permitted by law.
Although we intend to take all reasonable steps to prevent the introduction of viruses and other harmful material, we do not warrant that this website will be uninterrupted, error-free, that defects will be corrected, or that the website or the server that makes the website available are free of viruses or other potentially harmful components. You assume full responsibility and risk of loss, including loss of data such as personal information and credit card information, resulting from your use of this website. SeaCare does not make any warranties or representations regarding the use of the materials on this website in terms of correctness, accuracy, adequacy, usefulness, timeliness and reliability or otherwise.
You agree to indemnify, defend, and hold harmless SeaCare, its affiliates, and their respective owners, officers, directors, employees, agents, licensors, suppliers (collectively the “Service Providers”) and third party partners from and against all claims, losses, damages and costs (including attorney’s fees) or other expenses resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the website using your Internet account. If we make a claim for indemnification, you agree to seek and receive written permission from us before agreeing to settle any claim or action. Please note this provision shall survive the termination of this Agreement and remain in full force and effect.
In an attempt to provide increased value to our visitors, SeaCare may provide links to websites operated by third parties. SeaCare has no control over third party websites, even if the third party is affiliated to SeaCare All the websites are owned and operated independently of SeaCare and have their own separate privacy and data collection policies. SeaCare accepts no responsibility or liability for the independent actions or policies of the third party websites and is not responsible for the content or practices of such websites. These websites are only for your convenience; therefore you may access them at your own risk. Nonetheless, SeaCare seeks to protect the integrity of its website and the links placed on it, and therefore requests any feedback on not only its own website, but for websites it links to as well (including when a specific link does not work). In addition, SeaCare should not be held liable for links to any page within the website or other website content from any website or web page that makes claims as to the curative or health enhancing powers of any substance, whether or not such substance is produced, marketed, sold or distributed by SeaCare
The terms and conditions are applicable to you upon your accessing the website and/or completing the registration or shopping process. The terms and conditions, or any part of them, may be terminated by SeaCare without notice at any time, for any reason. The provisions relating to Copyrights, Trademarks, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
SeaCare reserves the rights at any time to change the terms and conditions of this Agreement. Be sure to review this Agreement periodically to ensure familiarity with its most current version. Any enhancements, additions or modifications to the contents on the website will be subject to this Agreement.
SeaCare may deliver notices to you by means of e-mail, a general notice on the website, or by other reliable methods to the address you have provided regarding any changes to this Agreement.
Governing Law & Litigation
The terms and conditions and your use of this website shall be governed in all respects by the laws of Canada and the Province of Ontario, Canada without regard to its conflicts of law principles, and not by the 1980 U.N. Convention on Contracts for the International Sale of Goods. You agree that jurisdiction over, and venue in, any legal action or proceeding directly or indirectly arising out of or relating to this website (including but not limited to the purchase of SeaCare products) shall be brought solely in the Federal or Provincial courts of competent jurisdiction sitting in Ontario, Canada and; you expressly submit to the jurisdiction of said courts and consent to extra-territorial service of process. Should any part of this Contract be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with SeaCare is in conflict or inconsistent with this Contract, this Contract shall take precedence. Failure of SeaCare to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision.
Any cause of action or claim you may have with respect to the website (including but not limited to the purchase of SeaCare products) must be commenced within one (1) year after the claim or cause of action arises. SeaCare’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. SeaCare may assign its rights and duties under this Agreement to any party at any time without notice to you.